FAQs • Garland County, AR • CivicEngage

How can I pay my bill?: We accept credit/debit cards online. Checks, money orders, cashier’s checks can be mailed to the office. Our office accepts all payment methods on current accounts. You can also pay your bill by phone at 1-888-647-8925. Delinquent accounts must be paid by guaranteed funds. Automatic Bank Draft is also available on a quarterly or annual basis. For more information, please call Environmental Services at 501-622-3658.

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House-to-House Solid Waste Pick-up Service

1. How do I register for collection services?: We have the registrations forms available in the office and online. If the home is owner-occupied, we will need the Owner Services Form (PDF) submitted. If you don’t own the home, there are other forms to choose from.

2. Am I required to use GCDES house-to-house collection services?: County Ordinance 0-02-48 (PDF) requires the solid waste service at all livable residences in the County. Access the Ordinances.

3. Where should my cart be located for pick-up?: The cart needs to be placed at the end of your driveway, near the road. Place cart 2 feet from the road. Leave at least 3 feet between your cart and any mailboxes, utility poles, vehicles, etc. Place cart out no later than 6 a.m. on your service day and pull away from roadway as soon as possible. For more information, please call Environmental Services at 501-622-3658.

4. What is the holiday schedule?: If your service day falls on Thanksgiving, Christmas, or New Years Day, your service will be the next day. No other service days will be affected during the week of the holiday. For more information, please call Environmental Services at 501-622-3658.

5. Will inclement weather affect my trash service?: Our inclement weather policy is to pick up as soon as the roads are safe. For more information, please call our office at 501-622-3658, or our contractor Town and Country Sanitation at 501-760-2298.

6. How much does the service cost?: The rate is currently $18.00 per month per trash cart plus taxes. New accounts will have a one-time Set-up Fee of $15.00 per cart plus taxes. New customers are charged a $30.00 Deposit. This is a flat-rate service fee and not based on your use of the service. We send out statements once every three months (April, July, October, and January for the previous three months of service). For more information, please call our office at 501-622-3658.

7. Are there any discounts available?: We offer an annual discount. When you receive your first bill of the year (Jan-Mar charges mailed out in April), you can choose to pay for the whole year and receive a 10% discount. Discount does not apply to taxes. Payment must be received in the office by the May 5th of each year. For more information, please call Environmental Services at 501-622-3658.

8. How can I pay my bill?: We accept credit/debit cards online. Checks, money orders, cashier’s checks can be mailed to the office. Our office accepts all payment methods on current accounts. You can also pay your bill by phone at 1-888-647-8925. Delinquent accounts must be paid by guaranteed funds. Automatic Bank Draft is also available on a quarterly or annual basis. For more information, please call Environmental Services at 501-622-3658.

9. What if I have to move out of my house or the house is otherwise vacant?: You need to contact our office and fill out the Cancellation Form (PDF) to close your account and stop charges, regardless if you own or rent. The trash cart will need to be picked up and must be accessible to County employees. For more information, please call Environmental Services at 501-622-3658.

10. What can I put in my trash container?: We only accept household trash. You must place your trash in your own container and it’s illegal to use a cart that belongs to someone else. You can’t place any burned items or yard waste in the cart. All items must fit in the cart. If it sticks out of the cart or prevents the cart from closing, we will not empty it. Recyclable materials such as plastics and cardboard can be taken to one of our Recycling Stations. Please call the Landfill at 501-623-8243 and ask for Recycling information. For more information, please call Environmental Services at 501-622-3658.

11. Will you shut off my service if I don’t pay my bill?: We will continue to pick up your trash to ensure its proper disposal. However, if you are delinquent with the Solid Waste Office, you will be unable to pay your Property Taxes according to County Ordinance 0-01-14. For more information, please call Environmental Services at 501-622-3658.

12. I am renting/leasing-to-buy. Who is responsible for paying the trash?: The owner of the property has the option to pay the bill or transfer the responsibility to the occupant, regardless of rental status. We have a Landlord Notification Form (PDF) and Contract Sale Form (PDF). For more information, please call Environmental Services at 501-622-3658.

13. I own the home but don’t live in it. Do I need to do anything?: All owners are responsible for helping our office bill the correct person. If the home is occupied by someone other than the owner, you and the occupant will need to complete and submit the Landlord Notification Form (PDF). If you are selling under contract, you and the buyer can complete and submit the Contract Sale Form (PDF). All non-resident property owners need to submit a Landlord Agreement (PDF). This form has the information regarding your responsibility as a property owner. For more information, please call Environmental Services at 501-622-3658.