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The original item was published from 5/12/2020 4:42:00 PM to 6/1/2020 8:18:56 AM.

News Flash


Posted on: March 19, 2020

[ARCHIVED] Coronavirus Call Center and Testing sites


Garland County and Hot Springs have activated a call center to answer questions about the coronavirus and drive-thru evaluation locations. 

The center will be open Monday - Sunday between  8:00 am – 5:00 pm.


The Hot Springs/Garland County COVID-19 call center is available at 501-760-4307, from 8 a.m. to 5 p.m. daily, as a first line of triage in an effort not to overrun our hospitals.

The main goal of the call center hotline is to assess individuals from Hot Springs and Garland County over the phone. After the assessment, operators will make recommendations based on the caller’s responses. The recommendations could be for the caller to stay at home, visit one of the area evaluation clinics or, as a last resort, visit an area hospital emergency room. 

The call center has been the first line of triage for possible COVID-19 cases, and will continue to be; but with the Arkansas Department of Health expanding the criteria for testing, the task force has decided to also publicize the county’s drive-thru evaluation locations:

  • 1629 Airport Road (Garland County)
  • 4419 Highway 7 North (Hot Springs Village)
  • 124 Hollywood Avenue (Hot Springs)
  • 100 McGowan Court (Hot Springs)
  • 4517 Park Avenue (Garland County)

Another option for a resident concerned about possible symptoms or exposure is to call their personal doctor or primary care provider.  

Four drive-thru clinics throughout the city and county are already in operation, but only serve to further evaluate those experiencing symptoms following the call center evaluation. There are currently no COVID-19 tests or swabs available at the evaluation centers. It is the goal that these centers will become an avenue for testing when our area receives the equipment needed to test locally for the coronavirus. When that occurs, the public will be made aware of this option.

For updates and information regarding COVID-19 and the response in Hot Springs and Garland County, please continue to visit our website.

As a reminder, public health officials continue to stress the importance of washing hands often, keeping social distance, staying home when sick and disinfecting surfaces often. For more information, visit

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